Refund Policy - Money Back Guarantee We pride ourselves on getting you the right advice from our medical experts through our Teleconsultation facilities and scheduled appointments with the doctors / clinics / hospitals / service providers. That doesn't mean what you get is always satisfactory for you, but when we make mistakes we try to fix them. If you're not happy with your medical advice provided by our doctor, get in touch with us by contacting our customer care helpline / phone call / sms / email and we'll either organize a replacement or give you your money back excluding the service tax or other statutory taxes if applicable within 10 working days of receiving your request by us. It's your choice that you opt for the replacement of the services or money back. Changes to This Refund Policy If this Refund Policy changes, the revised policy will be posted on this site. Please check back periodically.